Privacy policy.

HEALTH SHAK respects your privacy and is committed to complying with the General Data Protection Regulations and the Data Protection Act 2018. This Privacy Policy explains how www.healthshak.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit, book an appointment or make a purchase from the Site.

References in this Privacy Policy to 'we', 'us', 'our', and 'HEALTH SHAK' are to Health Shak Ltd., registered in England and Wales under company number 12612370. Our registered office address is 11 Heathfield Terrace, Chiswick, London, W4 4JE. We are a Data Controller registered with the UK Information Commissioner's Office with registration number ZA784794.

COLLECTION & USE OF PERSONAL DATA

We collect and use information about you to provide you with a luxury and personalised experience. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information". See the list below for more information about what Personal Information we collect and why.

Visiting our website

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Purchasing from our online shop

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Your data will also be forwarded to the shipping company commissioned with the delivery, Royal Mail as this is necessary for the delivery of the goods.


Booking an appointment

When you book an appointment, you will be redirected to our PracticeHub platform, where we store patient data and administer our chiropractic services. 

Patient information

  • Examples of Personal Information collected: name, email address, phone number and payment information (including credit card numbers).

  • Purpose of collection: to provide services to you to fulfil our contract, to process your payment information, and provide you with invoices and/or order confirmations, and to communicate with you

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with PracticeHub


You can read more about how PracticeHub uses your Personal Information here: https://practicehub.io/new-policies/privacy

If you receive treatments at the HEALTH SHAK clinic, we will collect additional information which will be used to assess your suitability for the treatment and to ensure it is safe for you to receive. You should refer to the individual data collection forms to understand the relevance of the personal data collected for the treatment.

In line with UK Government guidance in relation to the Covid-19 pandemic, HEALTH SHAK is required to conduct a screening questionnaire for Covid-19 symptoms, prior to accepting appointments. The results of this questionnaire will not be retained. HEALTH SHAK is also required to support the NHS Test and Trace service by retaining names, contact numbers, date and time of arrival and departure, for those clients who attend or make reservations within the clinic. To the extent that HEALTH SHAK does not already hold this information, HEALTH SHAK will ask for, record and store these details in a secure system for 21 days, after which they will be deleted. HEALTH SHAK will use this information solely to assist the NHS Test and Trace service, should they request this data. Customer details which we already hold for other permitted purposes will continue to be used for those purposes and will not be deleted after 21 days but will be shared with the NHS if requested. To learn more about how your information will be used, including how to make changes to it or request its rectification, you can (by law) make a data subject request. To do so, email info@healthshak.co.uk

Subscribing to our Members Area

When you subscribe and purchase a membership on this website, we collect personal information from you to enable your member areas access. We may collect information like your:

  • Billing and shipping address

  • Details relating to your subscription

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider so that they can provide exclusive member area hosting services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Newsletter

We use MailChimp to process our email campaigns. With your consent, you can subscribe to our newsletter, with which we inform you about special offers and updates. The advertised goods and services are named in the declaration of consent. We use the so-called double-opt-in-process for the registration to our newsletter. This means that after your registration we will send you an e-mail to the given e-mail address, in which we ask you for confirmation that you wish the newsletter to be sent. The purpose of the procedure is to confirm your registration and, if necessary, to clarify any possible misuse of your personal data. The only required information for sending the newsletter is your e-mail address. Entering additional, separately marked data is voluntary and will be used to address you personally. After your confirmation, we will save your e-mail address for the purpose of sending you the newsletter. You can revoke your consent to the transmission of the newsletter at any time and unsubscribe from the newsletter. You can declare the cancellation by clicking on the link provided in each newsletter e-mail or by sending a message to the contact details stated in the legal notice.

You can read more about how MailChimp stores your personal information here: https://mailchimp.com/legal/privacy/

BEHAVIOURAL ADVERTISING

We have integrated various tools from different companies into our website, which allow us to evaluate user behavior or to establish links with other websites. We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Google Analytics

We use Google Analytics (with anonymisation function) to help us understand how our customers use the Site.

Google Analytics is a web analytics service. Web analysis is the gathering, collection, and analysis of data about the behavior of visitors to websites. Among other things, a web analysis service collects data on which website a data subject has come to a website from (so-called referrers), which subpages of the website were accessed or how often and for which period of time a subpage was viewed. A web analysis is mainly used to optimize a website and for the cost-benefit analysis of Internet advertising.

You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Facebook Tracking Pixel

With your consent, we will use Facebook's "tracking pixel". This pixel can be used to track user behavior after they have been redirected to our website by clicking on a Facebook and/or Instagram ad. This allows us to record the effectiveness of Facebook and Instagram advertisements for statistical and market research purposes and, if necessary, to take optimization measures. The tracking of users who have landed on our website after clicking on one of our Facebook and Instagram ads can remain active up to 180 days. The data collected in this way is anonymous for us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, about which we will inform you to the best of our knowledge. Facebook may connect this data to the Facebook account and also use it for its own advertising purposes, according to its data usage policy. If you want to disable cookie storage for Facebook, you can do so via your browser settings.

You can opt-out of Facebook targeted advertising here:  https://www.facebook.com/settings/?tab=ads

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

RETENTION

Whilst you are patient of ours we will continue to store and use your personal data. We are required by law to keep your data for 7 years after the date of your last appointment (or until age 25 if the patient is a child, or until age 26 if ages 17 at date of last appointment). If you contact us but do not become a patient of HEALTH SHAK, your data will be erased within 3 months of your last contact with us.

When you place an order for products through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

YOUR RIGHTS

You have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

  • The right to be informed about how your personal data is being used.

  • The right to request access to personal data we hold about you.

  • The right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you.

  • The right to object to processing of your personal data and/or to withdraw any consent you have given us and to opt out of any marketing communications that we may send you.

  • The right to restrict processing of your personal data.

  • The right to object to certain automated decision-making processes using your personal data including profiling.

  • The right to request that we erase your personal data in certain circumstances (the right to be forgotten) for example when the data are no longer necessary for the purpose for which we collected them.

  • The right to have your personal data provided to you by us in a structured, commonly used and machine-readable format and transmitted to another data controller. This is known as the right to data portability.

You should note that some of these rights, for example the right to require us to transfer your data to another service provider or the right to object to automated decision making, may not apply as they have specific requirements and exemptions which apply to them and they may not apply to personal data recorded and stored by us.  However, some have no conditions attached, so your right to withdraw consent or object to processing for direct marketing are absolute rights.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Whilst this Notice sets out a general summary of your legal rights in respect of personal data, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/.

If you have any cause for complaint about Our use of your personal data, please contact us at info@healthshak.co.uk in the first instance in order that we can investigate thoroughly. Should you find the response unsatisfactory, you also have the right to lodge a complaint with the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, SK9 5AF, United Kingdom if you believe we have not handled your personal data in accordance with the law. Further information, including contact details, is available at https://ico.org.uk.

CHANGES TO THIS NOTICE

If we make changes to this policy we will update you on our website and by sending you an email notification. You will be deemed to have accepted the terms of the Privacy Policy on your first use of HEALTH SHAK following the alterations.

CONTACTING US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please write to us at info@healthshak.co.uk

This policy was last updated on the 3rd of January 2024.